Privacy Policy

Privacy Policy

updated 25.5.2018

Pilot World takes your privacy seriously. This privacy policy explains how collect personal information about you and what we do with it.

Information about us

The website is operated by Infusion Oy and is registered as an auxiliary trading name of the company. Infusion Oy is incorporated in Finland and is governed under Finnish and applicable EU law. Our information is as follows:

Pilot World (Infusion Oy)
Kavallinmäki 6A,
Espoo, 02710

Business ID: 2326442-0
VAT No: FI23264420

Email: support(at)
Phone: +358 400474047

What data do we collect?

When you visit our website, we collect your IP address and information about your browser. We use cookies to track the products you view and what you have in your shopping cart. If you place an order, create an account or request customer service from us we may collect your name, e-mail address, postal address, telephone number and/or order history.

We do not store your credit card details on our site. We use a third-party payment processor called Mollie LTD from the Netherlands. They are a large payment processor and have a very good reputation. The Finnish payment processors are ridiculously expensive (Nets, and provide poor customer service.  We do not collect special and/or sensitive personal data.

We use Stripe as our backup payment gateway.

How is the information used?

Pilot World will use the information you provide to:
• identify visitors for login and shopping cart purposes
• prevent abuse and other illegal or anti-social behaviour
• improve the content of our web pages and your customer experience
• conduct analysis for statistical purposes
• provide more personalized targeted content and marketing
• answer questions and provide customer support
• fulfil your orders and do business with you
• send you information we think you may find useful including information about new products and services if you have opted in to be contacted for such purposes.

How and where is the information shared?

We share your information in the following ways:
• with our contractual payment gateway providers for processing your payments
• with Google analytics to aggregating statistics about site visitors and customers
• in the event that we sell or buy any business or assets we may disclose your personal data to the prospective seller or buyer of such business or assets
• if Pilot World or substantially all its assets are acquired by a third party and is included in the transferred assets
• if required to do so by applicable law or any legal obligation, or in order to enforce or apply our terms of use and other agreements; or if it believes that such action is necessary to protect and defend the rights, property or personal safety of Pilot World, the site or its visitors.


Pilot World places great importance on the security of all personally identifiable information associated with its customers. Pilot World will take all reasonable steps to ensure that any personal data that you provide via the website is kept secure. Although we endeavour to protect your personal data, because of the nature of the Internet, we cannot guarantee the security of your data transmitted to the website and any inward transmission of data is carried out at your own risk. Once we have received your information, we have security measures in place to attempt to protect against the loss, misuse and alteration of customer data under our control. For example, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized customer service representatives have access to user information. While we cannot ensure or guarantee that loss, misuse or alteration of data will not occur, we use all reasonable efforts to prevent this.

IP addresses

We may collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration and to report aggregate information to google analytics. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.

Use of cookies

Cookies are pieces of information that a website transfers to your hard drive for record keeping purposes. Cookies can make the Internet more useful to you because they contain information about your preferences on particular websites, which allows website owners to provide more useful features for their users Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that. However, you may not be able to access parts of the website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users.

Where is your information stored?

Information which you submit via this website is sent to a server located in Germany. This is necessary to provide you with the services you have requested. Information submitted by you may be transferred by our contractual third-party providers mentioned above outside the European Economic Area to aid processing your payments. Please see the privacy policies of our payment gateways for details.

Your rights

Pilot World is committed to delivering you the rights that the EU General Data Protection Regulations and other related regulations guarantee you.

These include:
The right to be informed of how we use your data
The right of access the data we have on you
The right to rectification of errors or omissions
The right to erasure of your data held by us. (Note some data must be retained for legal or accounting purposes)
The right to restrict processing
The right to data portability
The right to object to how your data is being used
Rights in relation to automated decision making and profiling.

Errors and omissions

If you believe that there may be an error in any of the information that you have submitted via the Website, please email: support(at) We will review your records as soon as possible.

Third party content

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. Pilot World is not responsible for the privacy policies or the content of such other sites.

Your acceptance of these terms

By using this site, you consent to the collection and use of your information by Pilot World as outlined in this privacy policy. If we change our privacy policy in any way, we will post the changes on this page. Please e-mail any questions, concerns, comments complaints you have about this policy to support(at)