Job Description

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Our History

Located on the outskirts of SE Portland, Ya Hala has been serving Portland's finest Lebanese food since 1999. With a foundation in quality, tradition, and gathering, we provide our customers with an exceptional dining Lebanese experience.

Our Principles

Our principles are founded on enriching people's lives with the food and service that demonstrates genuine warmth and Lebanese hospitality. Moreover, the quality of food is a reflection of our standards for having the finest Lebanese food in a city of exceptional restaurants. These values have allowed us to become a Portland staple for 17 years.

Working for Ya Hala means you will:

• Base pay + $25/hr+ in tips average.
• Health, Dental, and Vision benefits for 30+hour/week employees
• Optional Short-Term Disability Insurance
• Optional 401K
• Receive free shift meal and 20% - 50% off at our grocery locations
• Flexible schedule

Here's what we need from our Server:

• Personable with Customers : You are able to effectively make customers feel welcomed and accommodated.
• Learn Quickly : You are able to learn new processes and procedures quickly and consistently apply learned knowledge.
• Adapt : Change is a necessary function of a growing business and you adapt your work and communication style to best fit new processes, procedures, and business needs.
• Maintain Dependability : You come to work prepared, on-time and use work time appropriately.
• Work Proactively : Within the boundaries of your position, you do your best to meet business needs without being asked.
• Effectively Multi-Task : You are able to handle multiple requests, questions, and concerns simultaneously and naturally prioritize which item needs to be resolved first.
• Provide Strong Customer Service : You are aware of, and go out of your way to help, customers.
• Promote Teamwork : You are able to work with diverse groups of people and forge effective professional relationships with employees and management.
• Think Critically : When something doesn't work, you are able to either fix the problem or find an effective and efficient work-around.
• Communicate Effectively : You are able to write, speak, and understand English.

Essential Job Functions

As a server you will be responsible for ensuring strong customer service. With that in mind, we've provided a list of the key work duties you'll be engaging in:

• Ensure neatness and cleanliness of stations
• Present menus, make recommendations and take orders
• Relay orders to the kitchen and ensure all orders are filled in a timely and accurate fashion.
• Maintain clean and organized tables and work area.
• Manage event related work including setting up tables and maintaining both exterior and interior of the restaurant.
• Resolve guests' concerns in a prompt manner.
• Prepare food and beverages when needed.
• Liaise between back of house staff and customers to ensure great service.

Capability Requirements

The following capabilities are required in order to perform the essential functions of this position. Reasonable accommodations that do not create an undue burden on the company are available to address the following requirements.

• Recognize, interpret, and respond to variety of sounds.
• Sustain concentration and focus in a busy environment.
• Use full range of motion to and utilize fine motor skills.
• Pick up, carry, hold, and deliver items of up to 30 pounds.
• Use direct, peripheral, near, and far vision.
• Sit and stand for prolonged periods of time.

Job Type: Part-time

Pay: $15.95 per hour

Required Education:

• High School Diploma or equivalent

Required Experience:

• Minimum of 1 year of experience in a high-volume restaurant setting.
• Experience handling cash and credit card transactions.
• Experience providing excellent customer service.

Required Skills and Abilities:

• Ability to work in a fast-paced environment.
• Ability to work well under pressure.
• Ability to multitask and prioritize tasks.
• Excellent communication and interpersonal skills.
• Strong attention to detail.
• Ability to work as part of a team.
• Ability to stand for extended periods of time.
• Ability to lift and carry up to 25 pounds.

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