For more than 25 years, MSX International has been a dedicated partner to leading automotive brands around the world. We support them in transforming their businesses and in managing their operations across the areas of Customer Experience, Repair Optimization, Learning and Insights. We focus on helping our clients generate more value for their customers. With over 5,000 employees based in more than 80 countries worldwide, our teams provide industry-leading expertise. We have combined our deep industry expertise with cutting-edge technology solutions to help our automotive clients increase revenue and reduce costs, while enhancing operational efficiency and improving customer satisfaction. Our goal is to help our customers reach their full potential and to excel as their global partner of choice.
The DMS Product Owner is responsible for the identification, development, execution, and ongoing management of the Digital Customer Experiences. You will have a laser focus on the customer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (DMS) as well as focus on feature development. The Digital Experience you deliver will help build a Best-in-Class experience that allows customers to have their vehicles serviced on their own terms.
• Work as a bridge between the field teams and the product teams to help identify issues, work on resolution, and provide feedback to all parties.
• Work with Production Support, Site Reliability teams to understand issue that has been submitted and identify solutions. Work closely with your Operations, Architecture and Integration teams resolve issues that have been submitted to the Production Support Team
• Collect and incorporate global customer feedback into platform capabilities and roadmap priority for retail and commercial businesses.
• Collect and incorporate stakeholder input from marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap.
• Work with product managers to translate customer needs into a backlog of user stories for software engineers and accept these user stories as they are completed.
• Act as the voice of the customer and dealer with all product analysts, product managers, senior leadership and development teams.
• Communicate the vision to all stakeholders.
• Continuously looking at processes for efficiencies and improvements that can be made in order to serve the dealers as fast as possible.
• Be up to date on new features and releases to provide the best support possible to the clients.
• Success looks like a clearly articulated solution to all submitted issues to all parties involved, including Product team, engineering team, design team, site reliability team, production support team, dealership personnel and field teams
• Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
• Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience.
• Thrive in environments where there is a lot of ambiguity, and you have the opportunity to add order
• Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders.
• Experience with Commercial/Fleet Operations are a plus.
You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to MSX International, we encourage you to apply!
MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.
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