Job Description

Job Responsibilities:

• Identify opportunities to align processes, people, and technology to achieve a strategy that focuses on the right work being executed by the right person, in the right location with the right results and outcomes
• Oversee the design and delivery of HR processes to support HR initiatives in compliance with relevant employment legislation as well as identifying opportunities for continuous operational improvement
• Oversee employee lifecycle administration for the region
• Complete, accurate and timely data maintained in all HR Systems
• Review audits and make sure they are current and relevant, add to them when necessary
• Support colleague/ manager inquiries and process requests following the required process and procedure
• Troubleshoot and provide expertise and guidance for complex issues
• Ensure relevant correspondence is issued throughout the employee lifecycle, from onboarding to termination
• Develop and maintain strong working relationships with Regional HR teams and other key stakeholders such as NA Payroll.
• Partner with the Center of Expertise, for delivery of key HR programs such as Annual Cycle activities and with the Recruitment team to ensure end-to-end recruitment and onboarding experience.
• Support the implementation of new systems and technology solutions, ensuring adherence to NA legislation. Work together with the Global Operations team to enhance current HR technology solutions, Oracle HCM Cloud (core HCM, Recruiting, Compensation, Talent Management, Absence Management modules) and ServiceNow to create efficiency and productivity gains, optimize resources and enhance the colleague and candidate experience.
• Responsible for providing strategic, managerial and day to day support and guidance to the HR Services team across NA region.
• Hold ourselves accountable to deliver disciplined excellence in everything we do; and do the right thing for our company and colleagues.
• Ensure continuous improvements through management of operations and collaboration with cross functional partners in order to establish, achieve, and exceed performance targets for service levels, quality, experience, and cost in order to deliver end-to-end services in a coordinated manner.  

Skills:

• Must have a strong service mindset and the ability to adapt and adjust on short notice to fast changing environments
• Experience as a collaborative manager, who is comfortable managing a large team and who can hold the team accountable for deliverables in a fast pace and ever-changing environment and foster a continuous improvement mindset through effective delivery
• Advanced computer skills, including, but not limited to, Microsoft Office, Oracle, ServiceNow, SharePoint and automation (these HR systems are a plus but not required)
• Demonstrated proficiency in utilizing a wide range of technology, and HR systems
• Demonstrated flexibility to work on multiple work streams with a variety of different deadlines, outcomes and objectives
• Project management skills
• Self-starter and quick learner
• Ability to prioritize requests and duties
• Excellent communication skills, both verbal and written
• Must be detail-oriented

Education/Experience:

• BS/BA in Business Administration, Human Resources or a related field
• 7+ years of HR experience with operational and administrative experience across a broad spectrum of areas
• 5+ years of management experience (management in a remote environment a plus but not required)

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