Hiring Customer Success Specialists - Night shift only Job at Two95 International Inc., Remote

MmZON012bXhLNmtqendQQnVFMDRiUGFoWHc9PQ==
  • Two95 International Inc.
  • Remote

Job Description

Position: Customer Success Specialist (CSS), Must be proficient in Mandarin and English Speaking , Writing and Reading skills

📍 Location: Georgetown, Penang (Onsite)

🕒 Working Hours: Monday to Sunday, 12:00 am – 11:00 am

(5 days per week, 8 working hours + 1 hour break)

💻 Job Type: Full-time (Rotational Shift)

💰 Salary: RM 3,000++ (Extra Allowances will be provided)

Overview:

The CSS is the main point of contact for customers using our client's food ordering app.

They handle customer inquiries, concerns, and provide information through inbound and

outbound phone calls.

Qualifications:

● Education: Bachelor's Degree, Diploma, or equivalent in any field.

● Work Experience: At least 6 months in customer support; call center experience

is advantageous but not mandatory. Fresh graduates can apply.

● Language: B2 level proficiency in English.

● Interpersonal Skills: Customer service-oriented, active listening, and ability to

handle inquiries professionally.

Technical Skills:

● Typing speed of at least 40wpm with 90% accuracy.

● Computer literate with proficiency in Microsoft Windows and Office.

Responsibilities:

● Assist customers in placing online orders.

● Provide support through phone calls.

● Process payments securely.

● Proactively support customers and maintain brand reputation.

● Identify and escalate priority issues.

● Collaborate with the team to improve customer support.

● Maintain and improve service quality

Job Tags

Remote job, Full time, Work experience placement, Work at office, Shift work, Sunday,

Similar Jobs

Marriott International

Barista Job at Marriott International

 ...as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott... 

Mercedes-Benz USA

Principal, Sales Business Development - Field (Wisconsin) Job at Mercedes-Benz USA

Aufgaben About Us Mercedes-Benz USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products...  ...objectives, including solutions that deliver a superior online-to-offline (O2O) customer experience. Field support role with... 

Ultimart

Team Lead/Assistant Manager Job at Ultimart

 ...The Team Lead/Assistant Manager is responsible for leading the Ultimart stores day-to-day operations in the absence of the Store Manager, and for otherwise supporting the Store Manager in all aspects of running the store. Summary of Key Responsibilities (include, but... 

MalaceHR

Maintenance Electrician (FLEX2) Job at MalaceHR

Malace|HR is seeking a Maintenance Electrician for a direct-hire/full time opportunity in a 24/7 logistics facility. Must hold an active Journeyman Electrician License. Please apply to learn more!Location: Golden Valley, MN Pay: $49-50/hour About the Role ... 

Compass Group

BARISTA (PART TIME) Job at Compass Group

 ...Unidine is hiring immediately for part time BARISTA positions. Location : University of Michigan Health West Hospital -...  ...7:30 pm. Further details upon interview. Requirement : No experience required. Willing to train! Fixed Pay Rate : $15.00 per hour...