Job Description

Claims Adjuster

Company Overview

Allegro Home Delivery is a nationwide third-party logistics company specializing in the final mile delivery and installation of big and bulky items including furniture and appliances. We partner with major retail clients to provide comprehensive delivery solutions ranging from standard delivery to white-glove installation services.

Position Summary

The Claims Adjuster will manage all aspects of damage and loss claims for our final mile delivery and installation operations. This role requires a detail-oriented professional who can investigate claims, determine liability, negotiate settlements, and work cross-functionally to reduce future claim occurrences. The ideal candidate will balance customer satisfaction with cost control while maintaining strong relationships with retail partners and delivery teams.

Key Responsibilities

Claims/Licensure Management

• Review, investigate, and adjudicate damage and loss claims from customers, retail partners, and delivery teams
• Evaluate claim validity by analyzing delivery documentation, photos, customer statements, and driver reports
• Determine liability and appropriate settlement amounts based on contract terms and claim circumstances
• Process approved claims efficiently while maintaining accurate documentation in company systems
• Manage claim communications with customers, retail partners, insurance carriers, and internal teams
• Track claims from initial report through final resolution and payment
• Oversee the full lifecycle of state, federal, and trade licenses required for company operations
• Verify that employees and contractors hold required trade licenses for assigned work
• Coordinate with regulatory agencies to submit applications, updates, and renewals
• Monitor changing state and federal regulations to ensure ongoing compliance
• Maintain accurate records of all regulatory licenses and ensure timely renewal
• Provide leadership with regular reports on licensure status, risks, and upcoming deadlines

Analysis & Investigation

• Conduct thorough investigations of high-value or complex claims
• Identify patterns in damage types, locations, or delivery partners to inform operational improvements
• Analyze root causes of damages occurring during delivery, unpacking, assembly, or installation
• Coordinate with delivery partners and installation teams to gather evidence and statements
• Review driver training and handling procedures when patterns emerge

Financial Management

• Negotiate settlements within established authority limits
• Manage claims budget and track expenses against targets
• Prepare regular reports on claim volumes, costs, and trends by client, region, and service type
• Identify opportunities for cost savings through process improvements or training
• Work with finance team on proper accounting and reserve management

Process Improvement

• Collaborate with operations teams to implement claim prevention strategies
• Recommend changes to packaging, handling procedures, or installation protocols
• Develop and update claims handling procedures and documentation requirements
• Create training materials for delivery partners on proper damage reporting
• Support implementation of quality control measures to reduce claim frequency

Partner & Customer Relations

• Maintain professional communication with retail partners regarding their customer claims
• Manage expectations and provide timely updates throughout the claims process
• Handle escalated customer situations with empathy and problem-solving
• Build collaborative relationships with delivery partner teams
• Represent the company professionally in all claim-related interactions

Required Qualifications

Education & Experience

• Bachelor's degree in Business, Risk Management, or related field, or equivalent experience
• 3+ years of claims adjusting experience, preferably in logistics, transportation, or retail
• Experience with final mile delivery, furniture, appliances, or high-value goods preferred
• Knowledge of liability determination and insurance principles

Technical Skills

• Proficient in claims management software and Microsoft Office Suite, Mercury Gate
• Experience with photo documentation and digital evidence review
• Strong data analysis skills with ability to create meaningful reports
• Comfortable learning new technology systems and tools
• Experience with Salesforce or similar CRM systems preferred

Core Competencies

• Excellent investigative and analytical skills
• Strong negotiation abilities with balanced approach to settlements
• Detail-oriented with exceptional organizational skills
• Effective written and verbal communication
• Ability to make sound decisions under pressure
• Customer service mindset with professional demeanor
• Understanding of logistics operations and supply chain

Key Performance Indicators

• Average claim resolution time
• Claim settlement accuracy rate
• Cost per claim and total claims expense management
• Customer and partner satisfaction scores
• Claim volume trends and reduction initiatives
• Documentation quality and compliance rates

Physical Requirements & Working Conditions

• Office environment with standard computer workstation setup
• Occasional travel to distribution centers or client locations may be required
• Ability to review and analyze photographic evidence of damaged goods
• Standard business hours with occasional flexibility needed for urgent escalations
• May require occasional weekend or evening work during peak seasons

Compensation & Benefits

• Competitive salary commensurate with experience
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Professional development opportunities

About Allegro Home Delivery:

We are a fast-growing nationwide logistics and transportation company with a focus in the middle and final mile home delivery market. Our methodology is taking ownership of the product from origination until it is in the customer’s home. Retailers, distributors, and manufacturers rely on us to orchestrate the fastest deliveries, with the most comprehensive in-home experience.

AllegroHome Delivery provides equal employment opportunities to all employees andapplicants for employment and prohibits discrimination and harassment of anytype without regard to race, color, religion, age, sex, national origin,disability status, genetics, protected veteran status, sexual orientation,gender identity or expression, or any other characteristic protected byfederal, state or local laws.

Thispolicy applies to all terms and conditions of employment, including recruiting,hiring, placement, promotion, termination, layoff, recall, transfer, leaves ofabsence, compensation and training.

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