At OneTouch Direct , we pride ourselves on being a premier provider of contact center solutions for renowned Fortune 500 companies. We are currently searching for a highly skilled Call Center Supervisor to join our dedicated team. If you are driven, passionate about customer service, and possess excellent leadership qualities, this is an opportunity for you!
As a Call Center Supervisor, your role will be pivotal in ensuring our agents excel in delivering superior service and achieving performance excellence. You will oversee daily operations within the call center and work closely with management to implement effective strategies that enhance customer experience and operational efficiency.
Key Responsibilities:
Lead, mentor, and inspire a team of call center agents to achieve and exceed performance metrics.
Monitor and coach team members on best practices, call handling techniques, and customer service skills.
Conduct performance evaluations and provide constructive feedback to facilitate professional development.
Analyze operational data and generate reports that inform decision-making and identify areas for improvement.
Collaborate with other departments to align goals and integrate customer feedback into service improvement initiatives.
Ensure compliance with all company policies, procedural guidelines, and customer service standards.
If you're ready to join a dynamic team that strives for excellence and values its employees, apply now and be a part of OneTouch Direct!
...assembling, and packaging. Machine set-up and equipment operation may be required. This position is part of the Surface Mounted Technology (SMT) department located in Loveland, CO and will be working onsite 100% of the time. Essential Job Duties Maintain quality of...
...information collected there is subject to their terms and privacy notice. Job Description Our client is looking for a Legal Operations Manager to join the team. You will lead a team of 40+ in the pre-litigation process, ensure casework is executed with precision,...
...OrthopedicSurgeon- Bronx, NY (#1529) Medical, Dental, and Vision insurance Flexible Spending Account Paid Time Off Retirement Savings Commuter Benefits program Visa Sponsorship opportunities Board Certified or Board Eligible Impact...
...Job type ~ Part-time, on-site Schedule ~ Hours: 7:00 AM - 4:00 PM Wednesday through Friday, with a 30-minute lunch ~16-hours per week ~ Filling in on other days as necessary when others are out on PTO or vacation Key Responsibilities: Greeting...
...Management, Electrical Engineering, or related field ~6+ years of federal construction experience on projects that adhere to USACE or... ...and using field equipment as needed Absher is a Federal Contractor. All job offers are contingent upon successful background and...