Call Center Representative Job at Serenity Mental Health Centers, Fort Worth, TX

MlBGeE5maXpLS3NnekFmQnRFMDRZL1dpVVE9PQ==
  • Serenity Mental Health Centers
  • Fort Worth, TX

Job Description

Ready to Make an Impact in Healthcare? Join Serenity. 

Want to be part of something meaningful without a clinical background? This is your moment. At Serenity Healthcare, we’re transforming mental wellness with compassion, innovation, and a people-first approach. 

No Healthcare Experience? No Problem. 

We’re not looking for medical backgrounds — we’re looking for calm, clear communicators who know how to solve problems and keep things moving. If you’re steady under pressure, thrive in a fast-paced environment, and genuinely care about helping others, you’ll feel right at home. Bring your focus, empathy, and drive — we’ll train you on the rest. 

The Role: Call Center Representative | Fort Worth, TX

As a Call Center Representative, you’ll connect with potential patients who’ve expressed interest in starting their healing journey but may be uncertain or hesitant. With a blend of empathy and confident follow-up, you’ll gently guide them toward booking their first appointment—turning leads into lasting patient relationships. 

What You’ll Be Doing: 

  • Gently guide hesitant patients to book their first appointment with care & empathy 
  • Convert new leads into patients with confident, results-driven follow-up 
  • Schedule, adjust, and cancel appointments with accuracy 
  • Act as a liaison between established patients and their provider 
  • Working with other healthcare professionals to ensure seamless patient care 
  • Provide information about healthcare services, procedures, and policies 
  • Handle patient concerns, complaints, and questions promptly and professionally 
  • Follow protocols for managing patient inquiries and issues 
  • Resolve patient issues, offer solutions, and escalate when needed 
  • Verifying patient information, insurance details, and eligibility 
  • Accurately enter and update patient info in the EMR system 
  • Other duties as assigned 

What You Need: 

  • High School Diploma or GED 
  • Proven experience in a high-volume customer service industry 
  • Excellent verbal and written communication 
  • Proficiency with MS Office applications a plus 
  • Basic math skills 

Why You’ll Love Working at Serenity: 

  • Starting at $16.50/hour with growth opportunities to $19.50/hour within six months 
  • Additional $1.00 per hour differential pay for fluent bilingual Spanish/English speakers (must pass in-house assessment) 
  • Luxe-level benefits: We cover 90% of medical, dental & vision  
  • 401(k) – because your future deserves self-care too  
  • 10 PTO days (15 days after first year) + 10 paid holidays to rest, reset, and recharge  
  • Flexible Shift Hours 

Who We Are:  

Using advanced medical devices recently released to market, Serenity Healthcare gives our patients long-term success even when other treatments have failed. With evidence-based research and proven results to support us, we help patients take back their lives with a revolutionary technological approach to healthcare.  

Serenity Healthcare is an equal opportunity employer – if you’re qualified, you’re welcome here. This position is contingent on successfully completing a criminal background check and drug screen upon hire.   

You will need to attend four consecutive 40-hour weeks for training; after you may choose full-time or part-time.

Job Tags

Hourly pay, Full time, Flexible hours,

Similar Jobs

Top Level Promotions

Entry-Level Office Assistant - Work from Home Job at Top Level Promotions

 ...Rancho Cucamonga, California, USA , for an entry-level remote position specializing in data entry, digital administration, and online project coordination. This is a great opportunity for candidates looking to build professional experience while maintaining the flexibility... 

Sensient Technologies Corporation

Manager Operations Job at Sensient Technologies Corporation

At Sensient Technologies, we are experts in the science, art and innovation of color and flavor. We are market-savvy and visionary. We are problem solvers. And we will be better with you. We are seeking an Operations Manager to join our team in Turlock, CA. If you are...

The Real House Cleaners of Texas

House Cleaning Specialist Job at The Real House Cleaners of Texas

A house cleaner with The Real House Cleaners of Teas is responsible for delivering high-quality, detailed cleaning services to residential clients with professionalism, reliability, and care. This role involves cleaning, organizing, sanitizing, and maintaining homes according... 

Globe Life AIL - McQuade Organization

Remote Insurance Sales - Clarksville, TN (37042) | Paid Training & Career Growth Job at Globe Life AIL - McQuade Organization

 ...Globe Life: American Income Division (AIL) has proudly served working families since 1951. As part of Globe Life Inc. (NYSE: GL), a Fortune 500 company , we provide supplemental benefits to unions, credit unions, and associations across North America. AIL holds an A (... 

CENCO CLAIMS LLC

Regional Claims Adjuster Rochester MN Job at CENCO CLAIMS LLC

 ...CENCO works alongside respected insurance carriers to deliver dependable and accurate residential claims services . We are currently seeking Daily Residential Claims Adjusters to support homeowners in the Rochester area following storm-related losses from hail, wind,...