Job Description
Description
Central Operations is a key strategic initiative with a vision to transform the way Global Specialty Fulfillment executes last mile delivery and fulfillment worldwide. Central Operations is a 24/7 operation that develops and executes scalable solutions to run the increasingly complex and growing delivery network. We're looking for creative leaders with a passion for innovation, knack for problem solving, and ability to thrive in ambiguity to create world class customer experiences.
As an Area Manager at Central Operations, you will lead a team of Leads and associates to drive shift performance for Global Specialty Fulfillment Businesses. Central Operations supports specialty businesses including Ultra-Fast Fresh, Whole Foods Market, AMXL, and Locker+. You will be responsible for driving process execution and efficiency through data-driven decisions and analytical problem-solving. Additional duties include coaching and mentoring the team to ensure performance objectives are met, building positive employee relations and establishing leadership bench strength within the organization.
Key job responsibilities
-Responsible for tactical execution of operations for multiple Global Specialty Fulfillment businesses and network centralization efforts.
-Lead and supervise a team of Leads and up to 20 hourly associates. Develop managers for career progression.
-Create and nurture recognition and communication programs to establish a great work culture.
-Deep dive intra-day trends and proactively develop action plans, systems, and mechanisms that address operational issues in coordination with Central and Field Operations teams.
-Takes proactive steps to ensure that best practices are scalable and can be applied worldwide throughout the Global Specialty Fulfillment network.
Basic Qualifications
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Excellent customer service, communication, and interpersonal skills
Preferred Qualifications
- Bachelor's degree in supply chain management, operations, engineering, analytics or related field
- 1+ years of performance metrics, process improvement or lean techniques experience
- 1+ years of experience in a call center or customer service role
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job Tags
Hourly pay, Worldwide, Flexible hours, Shift work, Night shift,
Similar Jobs
Professional Dental & Orthodontics
...Professional Dental & Orthodontics is hiring an experienced Dental Hygienist who is the best in your field for our offices of Utah... ...You will be responsible for the following: Perform dental hygiene procedures as planned by the dentist, while ensuring patient comfort...
Mazza Recycling
...OVERVIEW The Roll Off Driver is responsible for the inspection, pickup and delivery of roll off containers in Monmouth and Ocean Counties. They are responsible for the proper recording of all regulatory documentation. The Roll Off Driver is part of the Collection team...
Marvin Group
...extends across a diverse array of programs and platforms, including major military prime contractors such as Lockheed Martin, Northrop Grumman, and Raytheon. Scope: The BA will report directly to the IT Application Manager and is responsible for providing Super...
CAPCO
...development methodologies and engineering best practices. As a Cloud Architect , youll play an integral role using your experience and... ...~ Deep knowledge of cloud platforms such as AWS, Azure, or Google Cloud. ~ Proficiency in cloud-native technologies, including...
Montefiore Medical Center
...System-Hudson Valley NY Orthopaedic-Total Joint Replacement Surgeon Montefiore Einstein Health System (MHS), comprised of more... ...Reconstruction practice, the surgeon will be supported by colleagues in Spine, Hand and Shoulder surgery in a busy multi-specialty...